After a lifetime worth of experience in customer service in several industries we now
know exactly what makes a perfect customer experience. And we know what does not.
Meet the team behind the magic.
Chief executive officer
Business professional with 12 years of track record in improving customer experience and boosting sales.
Always focused on building a strong team and pleasant working environment in which people and businesses grow together. Passionate about pursuing his dream, a perfect service setup in which businesses and clients build a strong relationship in each contact. That ensures business growth from one side and exceptional experience of clients from another side.
If something is important enough, you do it even if the odds are not in your favor.
Chief operating officer
Tom likes to keep a 360 degree view of the customer journey, customer perspective included.
Experienced in customer service, product development, digital marketing and sales, he seeks for the Holy Grail: A happy, returning customer addicted to amazing online buying experience. He has been in many roles when it comes to customer experience, products, digital marketing and sales: From direct contact with customer, to designing their customer service experience. From designing digital products to advertising and selling.
I think people should pursue what they’re passionate about. That will make them happier than pretty much anything else.
Efficiency and hard working are his middle names. His German is fluent and his humour is razor-sharp. Experienced customer service manager with an excellent sense of people.
They say poison is kept in small bottles, but she is far from being strict. She is an experienced leader of large teams in several industries, loved by her teams.
Passionate about technology and gadgets with amazing people skills. Just loves his team and his clients. Keeps reminding us of that. We love him to.
Meticulously takes care of everyone’s schedule and working hours. Does not take bribe in spite of many attempts. He is excellent with numbers and Excel sheets, as well as with his colleagues.
Head Of Sales
Now, that guy tells the most funniest stories. He knows everyone by name and brings a lot of energy to our offices. If you are a potential client, he’ll make you an offer you cannot refuse.
The most loved guy in the office as long as you don’t ask him for money. Reads balance sheets with his eyes closed and makes sure our money is invested where it should - in our people.
The good spirit of the house. Actually, his last name - Kuca is house in Croatian. He is a wizard with numbers and just loves cumming up with new ideas how to make our employees even happier.
Monika is literally holding 3,5 corners of the house. Well, houses actually. She makes sure everything in the offices works smoothly and she really does. We still don’t understand how she does it. Amazing.
Carla Dubravac Sosic
Carla used to work as a specialist at QX and then it was clear that her warmth and broad smile should guide our new candidates through selection process. She is a performer and a great person.
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